PerfectDraft Boxed Return - This a DPD Service!!

PerfectDraft Returns with DPD

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Looking to return an empty PerfectDraft Keg?

Here's how you can get the €5 Keg Fee back!

You are booking a discounted trade collection rate with DPD. 

These uplifts are loss making for us.

Kegs do get returned to us this way, but the uplifts are rarely as punctual and straightforward as we would like. 

We don’t have ANY control over when DPD collect parcels once the request has been submitted.  Should you need to contact DPD directly.

Their Customer Service number is (090) 6420500

Depending on your location, and the level service you are seeking. You may find it more convenient to arrange your own shipping directly with An Post or another shipper. 

 

We accept ALL empty PerfectDraft kegs, even if they weren’t originally purchased from us!

One small catch. You must have a transaction with us to the value of the refund sought.

• Rock up or order online
• Bring any number of empties for refunds
• No codes - No points
• Just refunds on sales

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Ship it to us

Each return label is valid for one return of up to 4 kegs.

8 Kegs is 2 boxes, 12 would be 3 and so on - So, If you want to return 2 boxes, purchase 2 labels!

Purchase a DPD label on this page. We will organise pickup by courier on your requested collection date (See calendar widget). Please choose a weekday at least 2 working days from today. No weekends or bank holidays.  

If you received your PerfectDraft kegs from us, reuse the box they arrived in. Couriers will reject any returns not in a suitable, secure box.

Be sure to include a copy of your receipt in the box. You would have received one on delivery. If you can't find that you should have also received an email version which can be printed. You will recive your funds as soon as we receive the keg(s)!*

*We use Stripe/Shopify for our payments. When we instruct them to issue a refund, your card will normally receive the funds back within 10 business days. 

So, up to 2 full weeks is possible. We really wish this was not the case. 

The timeline of this process is beyond our control. We cannot speed it up, and we cannot request any greater information for you. “Due to varying processing times at your customer's bank, it might take up to 10 business days for the refunded amount to be received. Refunds are processed in accordance with your payout schedule, and are typically scheduled for the next payout.” https://help.shopify.com/en/manual/orders/refund-cancel-order 

We appreciate your patience and assure you that the funds are on their way.