Refund policy

Kegs — quality issues Our quality control returns policy is 5 working days from purchase. Please flag any issue as soon as you can. After 5 working days we can't accept returns on beer.

If less than 5L has been poured, we credit the full cost of the keg so you can swap it for a fresh one. If more, we credit pro rata by the litres remaining. Before we can process a quality return, email sales@brewcrew.ie with at least five photos and the details listed in our FAQ.

Kegs — untapped and empty kegs Untapped kegs can be refunded after your event, less a €30 restocking fee per keg, if returned within 5 working days of the original order.

We don't charge a deposit on stock kegs, even if you don't have an empty to trade. Return your empties to the depot whenever you're ready, or book an Empty Keg Collection. We may charge a deposit on some craft or international kegs, especially in larger quantities.

PerfectDraft kegs A €5 refundable keg fee applies per PerfectDraft keg and is credited back when the empty is returned. We accept all empty PerfectDraft kegs, even those not bought from us, provided you have a transaction with us to the value of the refund sought. Empties can be dropped to the depot or returned by DPD using our PerfectDraft boxed return service. Please include a copy of your receipt in the box.

Parts and fittings Within 5 working days of purchase, we can swap a part for the correct one or refund it, whether it's a change of mind, the wrong size or the wrong part. We can't accept parts back after that.

Gas cylinders If you don't have a Star Gas cylinder to swap, a cylinder fee of €100 applies on top of the gas. We buy cylinders back at €50 within 36 months with proof of purchase, or €30 for any Star Gas cylinder. If you only need gas for one weekend, return the cylinder within 10 working days for the full €100 back. We can't offer money back on non-Star Gas cylinders (such as BOC, EasyGas, or grey/red Heineken and Murphy's cylinders).

Rental deposits A fully refundable rental deposit of €200 is taken on all rentals and returned on the day you drop the equipment back. It covers damage, loss or an extended rental period. Rental deposits are card only.

Event cancellations You can cancel with no charge up to 7 full business days before the event. Within 5 full business days of the event, 10% of the estimated cost applies. Within 2 calendar days, 30%. Within 24 hours, 70%.

Technical inspections and cooler repairs Technical inspections are €120 plus a distance-based delivery fee. If the visit lasts 60 minutes or less, we refund €60. Delivery and the first hour of labour aren't refundable. The cooler repair service is €180 upfront. Where there's no fault, the cooler is beyond economic repair, or the fix was basic, we retain €80 and refund the rest.

How refunds are paid Refunds go to your original payment method. Card refunds normally arrive within 10 business days, but can take up to 2 full weeks depending on your bank. That timeline is outside our control.

Warranty Refrigeration and dispensing equipment carries a 12-month warranty. A cooler left in a cabinet without ventilation will overheat, and this voids the warranty. Ex-rental and second-hand equipment carries a shorter warranty.